Frequently asked questions

Clothes, footwear, books, toys, household goods, personal belongings, decoration, textiles, household tools, allowed furniture and removal belongings. All of it is subject to the rules.

Cash, weapons, explosives, drugs, counterfeits, flammables, restricted chemicals, animals, biological material, mobile phones, food and liquids.

No. MeEnvías does not accept food by sea freight.

No. Mobile phones are not allowed.

40 to 60 working days from payment confirmation and the departure of the cargo.

Promotional boxes are priced per unit. Import taxes in Colombia are not added as a line. Removals, groupage and containers are quoted on WhatsApp.

50 kg per parcel. Above 40 kg it is best to let us know so it can be handled with care. There is no surcharge up to 50 kg.

No, unless you take out additional insurance. Basic cover of €100 is included.

Yes, limited basic cover. Additional insurance is optional: 10 % of the value of the contents, with a minimum of €20.

Yes. We coordinate removals for individuals and families between Spain and Colombia.

Yes, if the rules allow the furniture, the clothes, the household goods and the personal belongings.

Several customers share a container. The price is agreed on WhatsApp.

It is used when the cargo does not fill a container. The price is agreed on WhatsApp.

The container is assigned to a single customer for a large volume.

Yes. It is coordinated according to the volume and the cargo.

Clothes, footwear, personal belongings, gifts, paperwork, allowed food and authorised perfumes.

Explosives, weapons, fuels, flammables, gases, corrosives, toxic substances, drugs, biological material and mobile phones or battery-powered devices.

Yes, with a maximum of 6 units per product reference. Dairy and meat products are not accepted.

Yes, up to 3 units per shipment, alongside other items and subject to checks.

No. Devices with a battery are not allowed either.

From 8 to 15 working days. It can vary depending on the destination, customs, operations and security.

Length × width × height in centimetres, divided by 6,000.

3 kg in Mainland Spain and the Balearic Islands. 5 kg in the Canary Islands.

Yes. All air freight shipments carry a contents value.

Contracts, certificates, diplomas, case files, powers of attorney and personal documents on paper.

No. The service is for paper documents only.

Yes. Mainland Spain and the Balearic Islands: 10 to 15 working days, or 4 to 6 on express. Canary Islands: 15 to 20, or 6 to 10 on express.

Yes. The minimum is €20 and the insurance is 5 % of that value.

Yes. There may be a security check, a physical inspection or a document review.

On sea freight, the estimated price does not include a line for import taxes in Colombia. On air freight, the quote calculator adds the estimated import tax in Colombia. For documents, the shipment is exempt.

Under normal conditions, no, apart from what the service type already takes into account. It can change if there is an inspection, a different value or a change of service type.

Mainland Spain, the Balearic Islands and the Canary Islands, depending on operational coverage.

To much of the country. Some rural or hard-to-reach areas may need a longer transit time or different conditions.

Yes, at the sender's address, as long as there is coverage.

Yes. It is home delivery, at the accessible entrance.

Collection and delivery take place at the accessible main entrance of the home or the building.

It does not include going up or down stairs, upper floors, handling inside, assembly or disassembly, extraordinary loading or access to restricted areas.

Another attempt or an alternative can be arranged, depending on coverage.

The shipment may be held, refused, returned or follow the procedure the rules require.

Let us know as soon as you can, with photos of the packaging, the contents and the tracking number.

MeEnvías coordinates shipments between Spain and Colombia: sea freight parcels, air freight, documents, removals, groupage and containers.

Sea freight parcels, air freight shipments, documents, removals, groupage, containers, home collection and home delivery, and shipment tracking.

On the website, by WhatsApp, email or phone. To narrow the price down we need the contents, weight, dimensions, origin and destination.

Yes, if they are packed for normal transport. The sender is responsible for protecting the contents.

A strong box, each piece wrapped, cushioning material, gaps filled and tape on every seam.

The greater of the actual weight and the volumetric weight is used, parcel by parcel.

When the shipment is processed you receive a reference number. The lookup on the website is an example view until tracking is connected.